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6.1 — Owner-to-Operator Handoff

Lessons for Owner-to-Operator Handoff.

  1. Assign One Owner per Recurring Problem — Give every recurring issue an owner, scoreboard, operating rhythm, and escalation path.
  2. Write SOPs That Actually Run — Create short SOPs with trigger, input, action, output, owner, verification, and exception handling.
  3. Install Approval Gates — Keep reorder, PPC scale, pricing, supplier commitment, and listing-risk decisions gated by owner approval.